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    • Strong planning and co-ordination skills are essential with management of various stakeholders at the building.
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Job Post Details

Concierge- One North Dock - job post

Savills Ireland
3.5 out of 5 stars
Dublin, County Dublin
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Location

Dublin, County Dublin

Full job description

The main function of this role is to support the Building Management of the premises, reporting to the Property & Facilities Management team at Savills. The candidate must be able to manage a fast-paced environment. Strong planning and co-ordination skills are essential with management of various stakeholders at the building. This will be a largely customer facing role being the first point of contact for the property at the main concierge desk.

Key Responsibilities

  • Have a strong work ethic, pro-active attitude, keen desire to learn, and willingness to take ownership of projects.

  • Providing access using the security and access control system.

  • Acting as a first point of contact for tenants and visitors. Representing the tenants and Savills in a friendly, courteous, and professional manner

  • Operating the main reception phone system and inbox, including responding to all queries promptly

  • Organising meetings when requested

  • Scheduling and communicating key dates and events onsite, liaising with the central management team to implement sustainable standards.

  • Ensuring reception operations run smoothly with consideration to GDPR guidelines.

  • Take care of the mail: receive, organize, and make it available to the tenants.

  • Manage deliveries: receive, respect the rules of each company, and control access.

  • Maintaining the administrative reception documents: organizing, filing, keeping them in order, and informing the manager if any documentation is irregular.

  • Control the keys and access to the lockers available for the tenants.

  • Managing the visitor management portal system & App

Skills, Knowledge and Experience

  • Previous experience in a customer-facing role

  • Ability to prioritise with good problem-solving and decision-making skills

  • Strong communication and interpersonal skills

  • Must have excellent IT skills and software experience

  • Experience in working on multiple projects simultaneously

  • Have strong self-management, organisation, and administration skills

  • High attention to detail

  • Strong team working skills

  • Previous experience in a concierge role or the hospitality industry would be desirable.

  • Ensure Continuous Improvement Process is an integral part of service delivery.

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