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    • Operational hours: 8am- 4.30pm (Monday to Friday), no weekends.
    • Independent analysis of our new customers' requirements regarding the product (HR software).
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    • Contract: 12-Month Fixed-Term Contract with potential for extension.
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    • Hours of operation: Between 8am to 5pm across the full week Mon-Sun (subject to change).
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    • Operational hours: 8am- 4.30pm (Monday to Friday), no weekends.
    • Independent analysis of our new customers' requirements regarding the product (HR software).
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TELUS Digital logo
Customer Onboarding Specialist (with German language) in Dublin, Ireland
TELUS Digital
·
3.5
Dublin, County Dublin
•
Hybrid work
€36,400 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

€36,400 a year

Job type

Full-time

Shift and schedule

No weekends
Monday to Friday

Benefits

Pulled from the full job description
Relocation assistance
Private medical insurance
Bike to work scheme

Full job description

Customer Onboarding Specialist (Multilingual with German)
Location: Hybrid from the Dublin Office
Operational hours: 8am- 4.30pm (Monday to Friday), no weekends
Salary: €36,400 + monthly performance bonus

We believe Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. As part of our Customer Onboarding team, you’ll have the opportunity to enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. You might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

Join and become part of our exciting journey!

Some of the tasks in your future role:
  • Independent analysis of our new customers' requirements regarding the product (HR software)
  • Structured support of implementations through e-mails, video calls.
  • Ensuring customer satisfaction through competent advice on the product
  • Validation, preparation, and assistance with importing customer data
  • Involvement in the creation of training materials, e.g. help center articles or webinars
  • Continuous optimization of our processes, e.g. through the automation of individual
work steps

What we Offer:
  • Stable job - permanent employment contracts
  • Hybrid workstyle
  • Competitive salary and performance based bonus
  • Opportunity to advance your career
  • Great rewards for referring your friends
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage (after 6 months tenure) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package
  • Bike to work tax relief
  • Pension scheme
  • Maternity and Paternity leave


What you need to succeed:
  • Fluent written and spoken English and German (C1 or C2 level, Advanced) - You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English.
  • Experience in working in customer facing roles, Customer support or Account Management.
  • Problem-Solving putting the customer always first mindset.
  • You work autonomously and reliably.
  • You enjoy working data-driven and feel very comfortable using MS-Office, especially Excel.

What we would LOVE you to have:

  • Experience in the Business to Business Software environment is an advantage.
  • Being familiar with the Tools like Zendesk, Gainsight, and Jira is a distinct advantage.
  • Passion about digital transformation in HR.


Relocation Package: The role is Ireland based (Dublin). Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.
We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.



What happens next?
Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.
You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.
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