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Day to Day

The Global People Operations Specialist (Tier 1) provides advanced HR operations support, owning complex, sensitive, and high-risk employee cases that require sound judgment, deep system knowledge, and excellent attention to detail. This role operates with a high degree of autonomy and is accountable for accurate, compliant, and timely execution of nuanced HR transactions that have material business, legal, and employee-experience impact.

In addition to providing direct employee support, the Specialist serves as a subject matter expert for Tier 1 Associate, helping guide resolution of escalated cases and identifying opportunities to improve processes, controls, and service quality.

Responsibilities

• Owns high-risk Workday and case transactions requiring a high degree of accuracy across onboarding, offboarding, compliance, and confidential HR operation
• Apply professional judgment when policies, systems, or precedent are unclear
• Autonomously determine the appropriate course of action for cases that fall outside standard Tier 1 workflows.
• Solve problems that do not have documented workflows, requiring investigation, root-cause analysis, and cross-team coordination.
• Validate approvals, documentation, and downstream impacts to prevent financial, legal, or reporting errors.
• Proactively identify process gaps and system inconsistencies.
• Support training, documentation, and continuous improvement efforts.
• Meets accuracy, compliance, and SLA expectations
• Maintains specialized knowledge on employee matters, assisting them with questions & necessary transactions

Skills/Competencies

• Requires a minimum of 2 years of related experience.
• HRIS & Data Management (Workday): Proficiency in navigating and executing complex transactions within HRIS platforms (specifically Workday) spanning onboarding, offboarding, and data compliance.
• Analytical Problem Solving & Root-Cause Analysis: Proven ability to autonomously investigate ambiguous, undocumented cases, identify core process gaps, and develop effective resolutions.
• High Attention to Detail & Quality Assurance: Exceptional accuracy in validating sensitive employee documentation, approvals, and data entries to mitigate financial, legal, and reporting risks.
• Cross-Functional Collaboration: Excellent relationship-building skills to effectively coordinate across diverse, downstream teams (e.g., Payroll, Legal, IT) and Tier 1 support channels.
• Case Management & SLA Adherence: Experience managing escalated employee inquiries, prioritizing complex workloads, and consistently meeting strict Service Level Agreements (SLAs).
• Process Documentation & Training Support: Ability to translate complex workflows into clear standard operating procedures (SOPs), training materials, and documentation to support continuous improvement.

Salary Range Transparency

Tier 2 - Ireland 39,000 - 59,000 EUR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, and experience. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
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Reference ID: 47359

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Private dental insurance
• Private medical insurance
• Wellness program
• Work from home

Application question(s):

• Are you a former or current Indeed employee?
• How did you hear about this position?

Work authorisation:

• Ireland (required)

Work Location: Remote