Integration Support Unit, Waterford jobs in Dublin, County Dublin

IT Support Analyst

Location: Sports Surgery Clinic
Job type: Permanent

Overview of role:

The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner.

Primary Duties and Responsibilities:

• The implementation and support for information security directives as mandated by UPMC policy and EU GDPR (General Data Protection Regulation)
• Log and track all calls to the IT Helpdesk on the hospital call logging system
• Troubleshoot and resolve technical issues where possible
• User administration (new user accounts / password resets)
• In-house applications administration, support and troubleshooting
• Liaise with third party vendors around support issues
• Monitor daily backup logs and escalate issues
• Escalate technical issues to Level 2/Level 3/or vendor support where needed
• Printer troubleshooting and escalation to managed printer supplier
• Assist with IT project work where required
• Basic network troubleshooting
• Anti-Virus monitoring and support
• Take ownership of ongoing technical issues
• On-call rotation as required

Qualifications & Experience:

• 1-2 years relevant 1st line/technical support experience.
• Good knowledge of Microsoft systems, particularly Win11, MS 365 office.
• Experience of working in a customer facing IT role along with an excellent telephone manner.
• Strong interpersonal, organization and communication skills.
• Ability to work under pressure in a fast-paced work environment.
• Good understanding of PC hardware set-up and configuration.
• Experience in a healthcare setting along with Microsoft certification and ITIL Foundations would be a distinct advantage.
• Fluent English and eligible to work in Ireland

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.