Medical, Secretary Cuh jobs in Cork, County Cork

Senior Medical Secretary | Administrator

(5+ Years' Experience in General Practice | Medical Centre)

Job Title

Senior Medical Secretary | Administrator

Location

Cork Suburbs

Reports To

Practice Manager | Lead GP

Job Purpose

The Senior Medical Secretary | Administrator is responsible for providing a high level of administrative support to the clinical team while ensuring the efficient day-to-day operation of the practice. The role requires extensive experience in a General Practice setting, excellent patient communication skills, and proficiency in medical administration systems including Socrates, PCRS claims processing, and Microsoft Office applications.

Key Responsibilities

Patient Administration

• Greet and assist patients in a professional, courteous, and confidential manner.
• Manage appointment scheduling and diary management for GPs, Nurses.
• Register new patients and maintain accurate patient demographic records.
• Handle telephone enquiries and direct calls appropriately.
• Manage patient correspondence, referrals, recalls, and follow-up appointments.
• Process patient payments and maintain accurate financial records.

Medical Records Management

• Maintain and update electronic patient records using the Socrates Practice Management System.
• Ensure patient records are accurate, complete, and GDPR compliant.
• Scan, upload, and process incoming correspondence including hospital letters, laboratory results, and reports.
• Process subject access requests and other administrative requests relating to patient records.

PCRS & Claims Administration

• Process and validate PCRS claims accurately and within required deadlines.
• Manage GMS, Doctor Visit Card, Long-Term Illness, Maternity & Infant Care Scheme, and other state-funded healthcare schemes.
• Investigate and resolve rejected claims.
• Liaise with the HSE and PCRS regarding eligibility and claim queries.

Clinical Administration Support

• Prepare referral letters and supporting documentation.
• Process repeat prescription requests in accordance with practice protocols.
• Assist with patient recall programmes, chronic disease management clinics, and vaccination programmes.
• Support the administration of medical reports, insurance forms, and occupational health documentation.

Office Administration

• Monitor and order office and medical supplies as required.
• Maintain filing systems and administrative procedures.
• Produce reports and practice correspondence using Microsoft Office applications.
• Assist with policy implementation and practice quality improvement initiatives.
• Support the Practice Manager with operational and administrative projects.

Team Leadership

• Provide support and guidance to junior administrative staff.
• Assist in training new team members on practice procedures and software systems.
• Promote a positive and professional team environment.
• Contribute to continuous improvement of administrative processes.

Essential Requirements

Experience

• Minimum 5 years' experience working in a GP Practice, Medical Centre, or Primary Care setting.
• Proven experience in medical administration and patient-facing roles.
• Experience processing PCRS claims and healthcare scheme administration.

Technical Skills

• Advanced proficiency in Socrates Practice Management Software.
• Strong knowledge of PCRS processes and eligibility requirements.
• Proficient in Microsoft Office Suite including:
• Word
• Excel
• Outlook
• Teams
• PowerPoint

Knowledge

• Understanding of GDPR and patient confidentiality requirements.
• Knowledge of Irish healthcare schemes and General Practice operations.
• Familiarity with referral pathways and hospital correspondence processes.

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• High level of accuracy and attention to detail.
• Ability to work under pressure in a busy healthcare environment.
• Professional, empathetic, and patient-focused approach.
• Ability to work independently and as part of a multidisciplinary team.
• Problem-solving mindset and ability to prioritise workload effectively.

Desirable Qualifications

• Medical Secretary Qualification or relevant Administrative Qualification.
• Training in Medical Terminology.
• Experience in invoicing, or accounts administration.
• Experience supporting quality improvement and accreditation processes in healthcare settings.

Salary & Benefits

• Competitive salary commensurate with experience.
• Ongoing professional development and training opportunities.
• Supportive and collaborative working environment.

Key Competencies

✓ Patient Service Excellence
✓ Medical Administration Expertise
✓ Socrates Software Proficiency
✓ PCRS Claims Management
✓ Communication Skills
✓ Confidentiality & GDPR Compliance
✓ Teamwork & Leadership
✓ Organisation & Planning
✓ Microsoft Office Proficiency

Pay: €16.00-€20.00 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Work Location: In person