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Job Post Details

Contact Centre Agent - remote/hybrid/onsite - job post

RelateCare
Ireland•Hybrid work
Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday
  • Holidays

Location

Ireland•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Employee assistance program
  • Bike to work scheme
  • On-site parking

Full job description

We have exciting new opportunities to join our team in 2026, working remotely.

A keen eye for details and ability to work on your own initiative is a must!

Integrity, innovation, collaboration, empathy and excellence are values that we ascribe to, and we are looking for individuals who reflect these values in all that they do.

We deliver excellent customer service to patients across the US and Ireland, and would love the opportunity to meet you and see if you are the missing piece of the puzzle to complete our team! There are multiple positions available, and we are already reviewing applications so that we can set up interviews.

Shift pattern:

8 hour shifts, falling between 8am- 12am Monday to Friday, some campaigns require Saturdays on rotation. Please note that hours cannot be chosen, candidates will be places according to business needs.

  • Receiving inbound calls
  • Scheduling medical appointments for patients
  • Ensuring the best customer service for all callers
  • Resolving caller requests efficiently
  • Accurately entering data into multiple systems
  • Taking high volumes of calls daily and ensuring that quality checks are adhered to on all calls

Requirements:

  • Exceptional customer service skills
  • Empathy and the ability to soothe anxious callers
  • Previous customer service experience (face to face or contact centre)
  • Excellent communication skills, both written and verbal
  • Fluent English and the ability to relay information to callers in an easily understood manner
  • Ability to multitask
  • Computer literacy and ability to learn new systems
  • Adaptability to changes in processes and procedures

Benefits:

  • On site parking
  • Specsavers vouchers
  • EAP Program through ZevoHealth
  • 20 days Annual leave per year
  • Employee discounts
  • Internal learning structure with many courses to choose from
  • Internal progression opportunities – most of our support staff have started out on the phones!

If your cv catches our eye, we will send you an application and a competency based assessment. Based on the results, we will be in contact in order to set up interviews and hopefully you will be on your way to joining a growing company, bursting with opportunity!

RelateCare is an ISO 27001 certified company, and you are expected to comply with all relevant policies as part of your day-to-day role to ensure compliance with the standard and ultimately play your part in retention of our ISO certification.

Job Types: Full-time, Permanent

Benefits:

  • Bike to work scheme
  • Employee assistance program
  • Employee discount
  • On-site parking

Application question(s):

  • Will you be able to continue working full time after the Summer holidays?

Experience:

  • call centre environment: 1 year (preferred)
  • customer service: 1 year (required)

Work authorisation:

  • Ireland (required)

Work Location: Remote

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