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Customer Service Representative
Team Obair
·
3.7
Ballymount, County Dublin
From €17.75 an hour
Full-time
Apply now

Job details

From €17.75 an hour
Full-time
Ballymount, County Dublin

Full job description

Our client based in Ballymonunt a leading home furnishing company is currently seeking a – Customer Service & Customer Support Executive

Hours are Monday to Thursday 8-4.30pm and Friday 8-3.30pm

Pay rate is €17.75 per hour

Position Summary
The Customer Service & Customer Support Executive is responsible for delivering an exceptional customer experience while providing structured support to the Sales Team. The role is 70% Customer Service and 30% Customer Support, with a focus on being proactive, solutions-driven and detail-oriented.

1. Customer Service (70%)

  • Process and manage customer orders on a daily basis.
  • Ensure high accuracy and attention to detail when keying orders.
  • Monitor and reduce keying errors by identifying patterns.
  • Provide clear, timely and solution-focused communication to customers.
  • Troubleshoot order, product and delivery issues.
  • Maintain strong product and process knowledge.
  • Collaborate with internal departments to support order flow.
  • Work independently and take ownership of customer queries.

2. Customer Support for Sales Team (30%)

  • Liaise with Sales daily to understand outstanding customer issues.
  • Track and log all issues in the CRM system.
  • Own customer issues end-to-end, ensuring swift closure.
  • Analyse monthly issue trends and identify improvements.
  • Support Sales by removing routine issue-handling workload.
  • Participate in monthly review meetings with Sales.

Core Behaviours & Competencies

  • Proactive mindset
  • Strong initiative
  • Solutions-focused approach
  • Attention to detail
  • Accountability & ownership
  • Effective communication
  • Collaborative working

Skills & Experience Required

  • Previous experience in Customer Service or similar roles.
  • Strong written and verbal communication skills.
  • High level of accuracy and attention to detail.
  • Ability to multitask and prioritise.
  • Familiarity with CRM systems.
  • Strong problem-solving skills.

Pay: From €17.75 per hour

Work Location: In person

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