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We are looking for a friendly, enthusiastic, and customer-focused Customer Advisor to join our supportive and welcoming team in our busy family-owned retail store. (Weekday & Weekend availability required.)

What We Offer

• Flexible working hours, with both part-time and full-time positions considered
• A friendly and inclusive atmosphere where everyone is encouraged to contribute
• Opportunities for progression and increased responsibility over time
• Ongoing product training and support from experienced colleagues
• A varied and hands-on role with no two days the same
• 25-40% staff discounts across our product range
• A positive workplace culture built on teamwork, trust, and collaboration
• The opportunity to be part of a well-established, growing, family-run local business

What we’re looking for:

• A friendly and approachable personality
• Strong communication and customer service skills
• Positive attitude and willingness to learn
• Team player with a reliable and flexible approach
• Retail experience is an advantage but not essential

This is a great opportunity to become part of a supportive, positive, and hardworking retail environment where teamwork, respect, and great customer service are at the heart of what we do. As a family-run business, we pride ourselves on creating a welcoming atmosphere for both our customers and our staff, where people are valued, supported, and encouraged to grow.

The role involves assisting customers, providing product advice, supporting day-to-day store operations, and helping maintain high store standards. We’re looking for someone who enjoys working with people, takes pride in delivering excellent service, and works well as part of a team.

JOB DESCRIPTION: CUSTOMER ADVISOR

Role Purpose: Provide excellent customer service, support day-to-day retail operations, and help customers find the right products and solutions while maintaining store standards.

Key Responsibilities

· Proactively seek out, welcome, and assist customers to deliver a friendly and professional shopping experience

· Offer relevant product advice by carefully listening to customers and tailoring recommendations to their needs

· Develop and maintain in-depth knowledge of the product range, including technical details and features

· Process sales transactions, refunds, and exchanges accurately, ensuring correct handling of cash, card payments, and till operations in line with company procedures

· Respond quickly and positively to customer phone enquiries, providing clear and helpful information

· Develop positive customer relationships to encourage repeat business and long-term loyalty

· Replenish stock and maintain high merchandising standards, ensuring shelves, displays, and stock areas are consistently well-presented

· Keep the shop floor clean, organised, and safe at all times

· Support stock checks, deliveries, price adjustments and inventory management

· Ensure online orders are processed and fulfilled efficiently and accurately

· Handle customer queries and resolve basic complaints professionally

· Promote current offers, loyalty programmes, and upselling opportunities

· Support store social media activity by contributing content ideas and participating in promotional content, product highlights, and store campaigns

· Ensure all products are appropriately secured against theft using security tags and other standard loss prevention measures

· Work collaboratively with colleagues to deliver excellent customer service and support overall store performance

· Ensure customer feedback is effectively communicated to managers and team members to support continuous improvement

· Follow company policies, procedures, and health & safety guidelines

· Take part in store opening and closing procedures

· Provide flexible support across all areas of the store as required

· Be available to occasionally support evenings, weekends, and extra shifts as required by the needs of the business

Skills & Experience

• Strong communication and interpersonal skills
• Customer-focused approach with a positive attitude
• Ability to work in a fast-paced retail environment
• Basic numeracy and cash-handling skills
• Reliable, flexible, and a strong team player
• Previous retail or customer service experience preferred but not essential

Typical Expectations

• Deliver a consistently high standard of customer experience
• Take responsibility for personal performance while supporting wider team objectives
• Maintain excellent standards of punctuality, professionalism, and personal presentation

Job Types: Full-time, Part-time, Permanent

Benefits:

• Employee discount
• On-site parking

Application question(s):

• How many hours are you available for each week, and which days?
• Are you available mid-week and weekends?

Work Location: In person