Restaurant Management jobs in Killarney, County Kerry

Overview:

As a Receptionist at The Ross Hotel, you will be the first point of contact for guests, delivering a warm welcome and exceptional service to ensure a memorable stay. This role requires strong communication skills, attention to detail, and a dedication to upholding the hotel's five-star standards in guest care.

About The Role

Key Responsibilities:

• Welcome guests upon arrival, providing a friendly and professional check-in experience, including handling registration, room assignments, and assisting with any specific guest requests.
• Manage check-out procedures, including settling guest accounts, processing payments, and ensuring a smooth departure experience.
• Answer phone calls promptly and professionally, addressing guest inquiries, transferring calls, and taking messages as needed.
• Assist guests with reservations, special requests, and general inquiries about the hotel's services and local attractions, ensuring accurate information is provided.
• Maintain an organised and clean front desk area, ensuring it reflects the hotel's high standards of presentation.
• Handle cash, credit, and other forms of payment in a secure and accurate manner, following all cash-handling policies.
• Liaise with other departments, such as Housekeeping and Maintenance, to fulfil guest requests and resolve any issues promptly.
• Record guest preferences and special notes in the system to personalise future stays and enhance guest satisfaction.
• Monitor guest satisfaction during their stay, addressing any issues or complaints immediately and escalating concerns to the Front Office Manager/Supervisor if needed.
• Stay updated on hotel promotions, room availability, rates, and special events to assist guests effectively.
• Maintain accurate records of guest stays and ensure all information is properly documented in the hotel's reservation and management system.

Working Hours:

Shifts vary, including weekends, holidays, and evenings, as per the hotel's operating schedule.

Working Conditions:

This is a front-facing role requiring extended periods of standing, professional attire, and the ability to handle high-paced interactions in a calm and courteous manner

About The Company

The Ross is steeped in history and an integral part of Killarney. The hotel has been part of the Treacy family since 1938, when Marie Treacy purchased the hotel from her Aunt Julia O’ Donoghue (née Scott) for whom she worked for a number of years at this landmark Killarney hotel.

Marie ran the hotel tirelessly and successfully for over four decades until her son Padraig joined the family business in the late 1970’s.

Padraig and his wife Janet took over the management of The Ross in 1983, and the hotel was fully refurbished into its chic, quirky boutique style status in 2006. In 2009 Padraig and Janet’s daughter Ciara joined the family business and proudly runs the ship today.

Subsequently Padraig and Janet Treacy built a sister property, now known as The Killarney Park just across the road at East Avenue, which opened its doors in 1992.

Company Culture

The Ross is energetic, collaborative and supportive. We value individuality and encourage our team to bring their authentic selves to work. We believe that confidence, creativity and kindness are just as important as skill and experience.

Teamwork is at the core of what we do. We support one another during busy services, celebrate successes together, and foster an environment built on mutual respect. Our modern, stylish surroundings are matched by a forward-thinking approach to hospitality — one where fresh ideas are welcomed and initiative is recognised.

Team Wellbeing & Development

We know that outstanding guest experiences start with a happy team. That’s why we prioritise:

• A positive and respectful working environment

• Strong leadership and open communication

• Opportunities for learning, development and progression

• Recognition of hard work and achievement

• Encouraging a healthy work-life balance

We are committed to helping our team grow — whether that means developing new skills, stepping into leadership roles, or building a long-term career in hospitality.

Company Benefits

Perks of Being Part of Our Team:

Learning & development programmes to grow your skills and career

Team parking

Complimentary meals while on duty

50% off spa treatments and 20% off spa products

Special off-peak accommodation rates for friends and family

50% off meals in the restaurant or bar

10% off orders in Luna Coffee & Wine

Team Charity Day participation

Bike to Work scheme

Monthly team social events and a full yearly social calendar

Monthly reward and recognition scheme

€500 Team Referral Scheme

At The Ross, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed