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    • Assist with marketing activities to support brand recognition and sales growth.
    • Ability to identify customer needs and maximise sales opportunities.
    • View all PEL Group jobs - Galway jobs - Sales Administrator jobs in Galway, County Galway
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    • Process EDI orders and support integrations with online platforms and API data connections.
    • Conduct sales data analysis and assist with report generation and…
    • Increase business by maximising sales and upselling to the customer.
    • Work and support external client facing colleagues to ensure high level of customer service…
    • Sales Certification: Possession of relevant sales certifications or qualifications, such as sales training programmes or professional sales certifications.
    • We have a 3 or 5 day week permanent position available in our Letterkenny depot, the successful candidate will be required to operate in a busy office as we…
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    • At least 12 months' experience in a sales coordination, sales administration or customer support role.
    • Commercial awareness and the ambition to contribute…
    • You'll provide day-to-day administrative and reporting support, helping our sales teams deliver excellent service to customers while gaining valuable experience…
    • Administer of the sales information to be prepared for invoicing.
    • Work with weighbridge operator to ensure all dockets are correctly issued for sales.
    • Have a strong sales background.
    • As the Sales & Insurance Administrator you will work within a team on the front line of sales and services, the role involves…
    • Reporting to the Service Manager, you’ll play a central role in coordinating our field service engineers and ensuring service jobs are delivered efficiently…
    • Processing sales orders and updating internal systems.
    • Supporting the sales team with day to day administration.
    • Preparing and sending customer quotes.
    • Process sales orders and support SAP activities, including project setup.
    • Proven experience in a sales support, sales administration, order processing, CRM…
    • Vehicle allocation and distribution support for dealer network.
    • Other general sales management administration as determined by the Brand Manager.
    • My client, a well-established manufacturer within the packaging sector, is seeking an experienced Customer Service Manager to lead a busy customer service…
    • Processing quotations and sales orders.
    • Making outbound sales and follow-up calls to existing and prospective customers.
    • Fluent spoken and written English.

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Job Post Details

Customer Support & Sales Administrator - job post

PEL Group
4.5 out of 5 stars
Galway, County Galway
Full-time

Job details

Job type

  • Full-time

Location

Galway, County Galway

Full job description

Customer Support & Sales Administrator - Galway

Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe. We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.

As an experienced Customer Support professional you will be tasked with building strong customer relationships as well as fostering good internal rapport with all relevant teams and business units to deliver excellent service level and product support to our clients. The ability to operate in a fast paced and demanding environment is essential.

Responsibilities

  • Develop good business relationships with new and existing customers.
  • Work closely with internal and external colleagues to ensure customer service excellence is delivered.
  • Process customer requests and enquiries quickly and accurately to ensure timely delivery.
  • Deal with frontline customer enquiries by web, phone and email.
  • Coordinate delivery and transport method for shipments to customers.
  • Monitor open orders and follow-up internally with production & procurement teams to ensure no delays.
  • Inform customers on the technical benefits of our products and support the resolution of technical queries.
  • Support the increase of business by maximising sales & up-selling to each customer where possible
  • Regularly analyse sales data and new requests to ensure no drop off in business, or conflicts with existing business.
  • Assist with marketing activities to support brand recognition and sales growth.
  • Coordinate closely with senior stakeholders on day-to-day opportunities and sales strategies.

Skills & Experience

  • Experience in a similar customer facing role.
  • Ability to identify customer needs and maximise sales opportunities.
  • Confidence to learn and discuss the benefits & technical features of our products.
  • Experience with international shipments and dealing across multiple jurisdictions / geographies
  • Strong communication, organisational and administration skills.
  • Flexible and Pro-active attitude.
  • Ability to embrace new ideas / initiatives when they arise.
  • Technical or Marketing background/qualification is a distinct advantage.
  • Desire to deliver first class customer service.
  • Experience of SAP or a similar ERP system.
  • Good Microsoft Office skills, in particular Excel.

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