Sales Support jobs in Dublin, County Dublin

Sales Support Executive

About ABCO Kovex

At ABCO Kovex (part of Bunzl PLC group), we are more than just a packaging company. We are a team of passionate, hardworking, and collaborative professionals who are committed to delivering outstanding service to our customers. We foster a culture built on respect, innovation, teamwork, and continuous improvement, providing our employees with opportunities to learn, grow, and develop their careers.

The Opportunity

We are currently seeking a highly organised and customer-focused Sales Support Executive to join our team in Swords Business Park.

Reporting to the Internal Sales Manager, the successful candidate will play a key role in supporting our sales and customer service functions by ensuring excellent customer experiences, accurate order processing, and effective coordination with internal departments.

This is an excellent opportunity for an ambitious individual who enjoys building strong customer relationships, solving problems, and working in a fast-paced commercial environment.

Key Responsibilities

• Manage customer enquiries via telephone and email in a professional and timely manner.
• Process customer orders accurately and efficiently.
• Provide product, pricing, and delivery information to customers.
• Support the sales team with quotations, pricing requests, and commercial administration.
• Ensure pricing accuracy and maintain agreed margin levels.
• Coordinate with Purchasing, Logistics, Credit Control, and Sales teams to meet customer requirements.
• Resolve customer queries and complaints promptly and professionally.
• Manage customer accounts and maintain accurate customer records.
• Follow up on orders, back orders, credits, and customer requests.
• Record customer interactions and activities within the CRM system.
• Prepare and distribute customer and sales activity reports.
• Assist with stock-related queries and customer availability requests.
• Ensure service level agreements (SLAs) and customer expectations are consistently achieved.
• Carry out general administrative duties to support the sales and customer service functions.
• Identify opportunities to improve customer satisfaction and operational efficiency.

What We're Looking For

Essential Skills & Experience

• Previous experience in a customer service, sales support, internal sales, or commercial administration role.
• Strong customer service orientation with a proactive approach to problem-solving.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Strong numerical and analytical skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience using CRM and ERP systems would be advantageous.
• Ability to work effectively both independently and as part of a team.
• Ability to perform in a fast-paced and demanding environment.

Desirable

• Experience working within a manufacturing, packaging, distribution, or commercial environment.
• Knowledge of stock management and supply chain processes.

What We Offer

• Competitive salary
• Employee Assistance Programme
• Life assurance
• Career development opportunities within Bunzl Group
• Training and professional development
• Supportive team environment
• Employee wellbeing initiatives

Equal Opportunities Employer

ABCO Kovex is an Equal Opportunities Employer. We are committed to creating an inclusive workplace where all employees are treated fairly and with respect. We welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marital status, family status, race, ethnicity, religion, sexual orientation, or membership of the Traveller community. All employment decisions are based on business needs, job requirements, and individual qualifications.

Recruitment Process

Our recruitment process is designed to be straightforward, transparent, and respectful of candidates' time.

Stage 1: Application

Submit your application through our Applicant Tracking System (ATS) by clicking the Apply button and uploading your CV.

Stage 2: Initial Teams Interview

Suitable candidates will be invited to attend a first-round interview via Microsoft Teams with members of our hiring team.

Stage 3: Face-to-Face Interview

Candidates progressing to the next stage will be invited to meet with key stakeholders at our Swords Business Park location.

Stage 4: Decision & Feedback

Following completion of the interview process, candidates will be informed of the outcome as soon as possible. Feedback will be provided to interviewed candidates.

Join ABCO Kovex and become part of a successful, growing business where your contribution will have a direct impact on our customers and our future success.

Pay: €32,000.00-€33,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay

Work Location: In person